ServiceNow System Administrator (CSA) Tests - January 2024

ServiceNow System Administrator (CSA) Tests - January 2024

ServiceNow System Administrator (CSA) Tests - January 2024
Practice for ServiceNow Certified System Administrator (CSA) exam with detailed answer explanations, screenshots, links


Description
Exam Purpose

Prepare for the ServiceNow Certified System Administrator (CSA) exam with the most comprehensive set of practice questions with detailed answer explanations, images, diagrams, screenshots and reference links, all built in the latest ServiceNow release!

The CSA exam certifies you have the skills and essential knowledge to contribute to the ServiceNow system's configuration, implementation, and maintenance.

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. It should not be considered the official study or exam materials and should only be used to practice for the mainline exam.

Exam Scope

Platform Overview and Navigation (7%)

ServiceNow Platform Overview

Platform capabilities and services

The ServiceNow Instance

Next Experience Unified Navigation

Instance Configuration (11%)

Installing applications and plugins

Personalising/customising the instance

Common user interfaces in the Platform

Configuring Applications for Collaboration (20%)

Lists, Filters, and Tags

List and Form anatomy

Form Configuration

Form templates and saving options

Advanced Form Configuration

Task Management

Visual Task Boards (VTBs)

Reporting, Dashboards, and Performance Analytics

Notifications

Self-Service & Automation (20%)

Knowledge Management

Service Catalogue

Flow Designer

Virtual Agent

Database Management (27%)

Data Schema

Application/Access Control

Importing Data

CMDB and CSDM

Data Migration and Integration (15%)

UI Policies

Business Rules

System update sets

Scripting in ServiceNow

Exam Structure

The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer.

Multiple Choice (single answer)

For each multiple-choice question on the exam, there are at least four possible responses. You should review the response options and select the one response that most accurately answers the question.

Multiple Select (select all that apply)

For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.

Who this course is for:
  • ServiceNow users, customers, partners, and employees
  • Anyone interested in becoming a ServiceNow Certified System Administrator (CSA)

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